The following contains statuses on known issues that have been captured regarding the migration to NewCrop. Statuses will be updated when appropriate.
Release Notes for prior and future NewCrop updates can be found here.
| ID | Issue Description | Status |
| Resolved before IDs |
Discontinued Medications showing back as Active. SOLUTION: Discontinue an Unmapped Medication in ePrescribing Note: If you are discontinuing a mapped medication that comes back as active, click on the Patient Details > Medications tab. Go back to ePrescribing and discontinue the medication. This should address the issue. |
Resolved |
| Resolved before IDs |
Dr. First missing pharmacy data. Note: Pharmacy data was not migrated from Dr. First, however, if an active medication in the Patient Details > Medication tab had a pharmacy tied to it, this data is pushed over to NewCrop when first accessing NewCrop for a patient. See Pharmacy Not Sticking. |
Resolved |
| Resolved before IDs | NKDA save changes to DB error. | Resolved |
| Resolved before IDs | PRN flag is not populated during the initial sync to NewCrop. | Resolved |
| TEN01 |
MAR Additional Sig SOLUTION: Additional dose quantity and frequency options were added to the drop-down menus. |
Resolved |
| TEN03 |
DEA address must match where you are prescribing from. The correct DEA must be sent based on the location. Prescribers may have multiple DEAs because it is by state. SOLUTION: As long as the DEA license needed for that location is tied to the location details, it is possible for the provider to update their primary location to reflect the location of the script they need to send and that would allow the prescriber to send the script as intended. |
Resolved |
| TEN03 |
My providers have multiple DEA licenses. SOLUTION: See Add NADEA (XDEA) and Location DEA Numbers |
Solution Documented |
| TEN04 | Dr. First migrated allergies are free text (unmapped). | In progress |
| TEN05 | Inability to prescribe a medication with the start and end date on the same day. | Resolved |
| TEN06 |
There is no Max Daily Dose field. NOTE: Max Daily Dose is required for specific medications. This can be done by adding the MDD to the Additional Sig field. In addition, an update is planned by the end of 2022 to have MDD as a discreet field in NewCrop. |
In progress |
| TEN07 |
Customers need the ability to enter e-prescribe from within a specific location so that the location on the script matches the location of treatment for the patient. For example, a patient in NJ that has a provider based in NY will need to have his prescription address match the practice location in NJ, not the provider's primary location in NY. SOLUTION: The provider's primary location has to be selected to reflect the location they want to write a script for in order to have that location reflected on the script. |
Resolved |
| TEN08 |
When a provider transmits a medication from Location A with Location A address, you can look on the details screen of the Rx and see this information. If any user, including the prescriber, clicks over from Location B and looks at that same patient's Details screen the address will now show Location B address. This happens with all medications that are active or discontinued. SOLUTION: Rx prescription location information will now display as prescribed. |
Resolved |
| TEN09 |
Surescripts Drug History was not enabled in NewCrop. NOTE: If you are not a prescriber, you must have a prescriber selected in order to see the Surescripts Drug History link enabled. |
Resolved |
| TEN11 | Providers are sometimes being asked for a PIN when prescribing a non-controlled substance. | Resolved |
| TEN12 | The location name, along with the location address, needs to appear on the e-prescribing screens and on the Details page showing where the Rx was transmitted from. | Resolved |
| TEN13 | XDEA# needs to show on the Details screen and receipt page. | Resolved |
| TEN14 |
Pharmacy information missing. Note: Pharmacy data was not migrated from Dr. First, however, if an active medication in the Patient Details > Medication tab had a pharmacy tied to it, this data is pushed over to NewCrop when first accessing NewCrop for a patient. See Pharmacy Not Sticking. |
Resolved |
| TEN16 |
Pharmacies are being updated in NewCrop, but then switching back to the historical pharmacy. Note: Pharmacy data was not migrated from Dr. First, however, if an active medication in the Patient Details > Medication tab had a pharmacy tied to it, this data is pushed over to NewCrop when first accessing NewCrop for a patient. See Pharmacy Not Sticking. |
Resolved |
| TEN17 |
An update was made to NewCrop to allow the user to edit the dispense quantity for Active Medications. However, it has been reported, on occasion, that the Update button does not save the changes. WORKAROUND: Queue another of the same medication > click Record. Discontinue the active medication showing with Incomplete Directions. |
In progress |
| TEN19 |
Cannot discontinue unmapped medications in NewCrop. SOLUTION: See Discontinue an Unmapped Medication in ePrescribing. |
Resolved |
| TEN22 |
Free text allergies are repopulating and multiplying. SOLUTION: See Map Free-Text Allergies and Medications. |
Resolved |
| TEN24 |
No option to print the Active Medications list. SOLUTION: See Print the Active Medications List. |
Resolved |
| TEN25 | Prescribers need the ability to see when the prescription was last filled when ordering a refill. | In progress |
| TEN26 | The name of the nurse or person who queued a medication is not apparent or on the main screen. | In progress |
| TEN27 | Unable to select multiple Rx to batch send for multiple patients. | In progress |
| TEN28 | Custom form with NKDA checkbox is not staying checked. | Resolved |
| TEN31 | Discontinued Reason is not collected or displayed. | In progress |
| TEN33 |
The timestamp on Renewal Requests is incorrect. CLARIFICATION: Timestamp is UTC (not local) |
Clarification provided |
| TEN35 | NewCrop PRNs do not appear to be using the "Hrs btw Admin" functionality in the eCR setup screen. Medications marked as PRN would use the "Hrs btw Admin" column to identify on the MARs how much time should elapse before the PRN med could be administered again. A message should appear, informing the user that not enough time has passed in order for this medication to be dispensed. | Resolved |
| TEN37 | Drug Interactions Alerts in eMAR. | Open |
| TEN38 | Requiring a pediatric patient's height/weight. | Open |