To view the How to Write a Refill Webinar video, follow the directions in this article.
Related article: Renew an Active Prescription
Questions & Timestamps
0:25 – Write a Refill Walk Through
6:50 – Can I see an audit trail of a script?
- Compose Rx > Click Edit drop-down > Select Details > See Prescription History
8:30 – How do I do a refill that we pulled in from Surescripts?
- After it has been pulled in, Active Meds will be listed on the Compose Rx screen. Select desired Med > Click Prescribe > Click Transmit
10:19 – Why are patient names grayed in the Tasks tab?
- Find the patient in eCR first and then go to the Tasks tab and you will be able to click on their. All other patient names will be grayed out. To access a different patient, find them in eCR first and then go to the Tasks tab.
11:28 – Do Nurses click the Leave for Staff button? And Doctors click Transmit?
- Nurses can click Leave for Staff and then the Doctor can Transmit it if that is your office’s workflow. Nurses do have the ability to Transmit as well if that is your office’s workflow.
13:17 – 2nd Refill Walk Through
16:14 – Task tab shows all refill requests for all patients?
- Yes! It shows all refill requests for all patients, but you can only access refills for a specific patient by finding that patient in eCR and then clicking tasks.
18:18 – Can’t send scripts without entering height and weight.
- Height and weight will always be required for patients 19 and under.
19:01 – What should we do if full instructions are imported in with Surescripts?
- From the Compose Rx screen > Queue desired med > On Pending screen, click Edit drop-down > Enter in instructions that were missing > Transmit.
20:22 – Can the Doctor prescribe from the Task tab?
- While Doctors can see all Prescriptions from the Task tab, they will need to first access the Patient from eCR and then click the Tasks tab in order to Prescribe that patient's pended meds. All other patient names will be grayed out. To access another patient, find them in eCR and then access the Task tab again.
20:58 – How do I enter a Stop Date?
- Click Edit for Med > Enter Stop Date – Stop dates do not get sent to the pharmacy, but it will discontinue (remove) the med from your Active Medication list on the Stop Date you entered.
NOTE: You cannot view Stop Date on the Active Medications screen. You can click into the Med to see the listed Stop Date if desired.
22:38 – How do you get to the Active Medication List and Past Medication List?
- Active Meds display automatically on the Compose Rx list.
- Past Meds show under the Discontinue Meds list.