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EPCS Webcam Identity Proofing Process (TenEleven)


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Prescribers are asked to enter a valid home address as part of the EPCS registration process. If the address entered is either not valid or not found in Experian records, the prescriber will be prompted to identity proof via webcam. In this process, the prescriber will schedule a webcam meeting with an Exostar proofing agent. The prescriber will show the agent required evidence of identity, then the agent will issue an activation code that will allow the prescriber to complete the identity proofing process.

To verify identity as part of this process, Exostar requires that the prescriber present either:

  • Two (2) Strong or Superior pieces of evidence 
    OR
  • One (1) Strong or Superior piece of evidence and Two (2) Fair pieces of evidence

The table at the bottom of this article has examples of the types of documents that will be accepted. A national list of qualifying documents can be found on the NIST Website. 

 

Before you Begin: Complete EPCS Registration Part 1: Verify Prescriber Information 

Jump to Section: [Schedule Webcam Appointment] [Identity Proof via Webcam Appointment] [Examples of Qualifying Documents]

 

Schedule Webcam Appointment

  1. Begin EPCS Registration Part 2: Identity Proofing.
  2. If your home address can not be verified, you will be prompted to review the Subscriber Agreement for Webcam Identity Proofing. Click the Review button. 
    newcrop_review.png
  3. Click the I Agree button at the bottom of the User Subscription Agreement. 
    newcrop_i_agree_3.png
  4. Click the Schedule button.
    newcrop_schedule.png
  5. Select English as your language and click Click the Continue button.
    newcrop_exostar_continue.png
  6. Click the Continue button in the Exostar Live Video Identity Verification window.
    newcrop_continue_6.png
  7. Verify that the Time Zone is correct for your location.
  8. Select a Date and Time for the appointment.
  9. Click the Continue button.
    newcrop_confirm_date.png
  10. Enter your Contact Information.
  11. Click the Confirm button.
    newcrop_test.png
  12. You will receive an appointment confirmation.

    NOTE: Click Add to Calendar to add the appointment to your personal calendar.

    newcrop_confirm_appt.png

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Identity Proof via Webcam Appointment

After a webcam appointment has been scheduled, prescribers receive an email confirming the appointment and a reminder email the day before the appointment. 15 minutes prior to the schedule appointment, prescribers will receive an email with a link to the webcam meeting. Prescribers must be prepared to show the Exostar agent evidence to verify their identity. 

  1. Click the Link in the Email you received 15 minutes prior to the appointment to start the meeting.
  2. Show the Proofing Agent your evidence to validate your identity.
  3. Write down the Activation Code given to you by the Proofing Agent.

    NOTE: The Activation Code is valid for 30 days.

  4. You will receive an email confirming that webcam identity proofing is complete.

    NOTE: The confirmation email will not contain the Activation Code.

  5. Return to the Identity Proofing section of the EPCS registration process within NewCrop and click the Continue button on the Resume Identity Proofing screen.
    newcrop_continue_5.png
  6. Enter the Activation Code you received during your webcam meeting.
  7. Click the Submit button.
    newcrop_activate_submit.png

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Examples of Qualifying Documents

To verify identity, Exostar requires that the prescriber present either:

  • Two (2) Strong or Superior pieces of evidence 
    OR
  • One (1) Strong or Superior piece of evidence and Two (2) Fair pieces of evidence

A national list of qualifying documents can be found on the NIST Website. 

 

Type of Evidence Strength Notes
US Passport SUPERIOR Includes US Passport cards
Foreign e-Passport SUPERIOR  
Personal Identity Verification (PIV) card SUPERIOR  
Common Access card (CAC) SUPERIOR  
Personal Identity Verification Interoperable (PIV-I) card SUPERIOR  
Transportation Worker Identification Credential (TWIC) SUPERIOR  
Permanent Resident Card SUPERIOR Issued on or after May 11, 2010
Native American Enhanced Tribal Card SUPERIOR  
REAL ID cards STRONG+ Includes REAL ID driver’s licenses and ID cards. REAL ID cards have a star printed in the upper right-hand corner. Card and personal information must be validated with appropriate DMV or AAMVA.
Enhanced ID cards STRONG+ Includes Enhanced ID driver’s licenses and ID cards. Must be validated with appropriate DMV or AAMVA.
U.S. Uniformed Services Privilege and Identification Card (U.S. Military ID) STRONG+ Includes Uniformed Services Dependent ID Cards. Must be validated with appropriate military issuing source.
Permanent Resident Card STRONG Issued Prior to May 11, 2010
Native American Tribal Photo Identification Card STRONG  
Driver’s License or ID card (REAL ID non-compliant) STRONG  
School ID card FAIR Includes facial image photograph
Utility account statement FAIR  
Credit/debit card and account statement FAIR  
Financial institution account statement FAIR  
US Social Security Card WEAK  
Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal WEAK  

 

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Next Step: Complete EPCS Registration Part 3: Confirm Provider Registration