Prescribers are asked to complete an identity verification questionnaire as part of the registration process. Questions are based on a personal credit profile. If the prescriber is unable to answer the questions, or if the system is unable to generate identity proofing questions, they have the option to identity proof via webcam or snail mail.
Jump to Section: [Snail Mail Identity Proofing] or [Webcam Identity Proofing]
Snail Mail Identity Proofing
- Exostar will mail an activation code to the address you listed as your home address. This will arrive in 3-5 business days and will contain the activation code needed to complete Exostar registration.
- Click the Mail Activation Code button..
NOTE: You must use your home address to identity proof, not an alternate or business address.
- Click the OK button on the pop up window.
NOTE: Your activation code will arrive within five business days. This code expires, so it is important to return to complete the process as soon as your receive the code.
- Once you have received your activation code, return to the Identity Proofing Section of the eRx Registration Process (this will launch automatically when you access NewCrop), and click the Resume button.
- Enter the Activation Code you were mailed in the Activation Code field.
- Click the Submit button.
Webcam Identity Proofing
With this option, before you can schedule your webcam appointment, you will be allowed a second attempt to complete your verification via the Exostar questions.
If you fail your second attempt, you will be prompted to schedule a webcam proofing appointment with Exostar. This appointment will take approximately 5-10 minutes and requires that you have your camera on (on either your computer or your phone). During this appointment, you will show the Exostar agent required evidence to verify your identity, then the agent will issue an activation code that will allow you to complete the identity proofing process.
To verify identity as part of this process, Exostar requires that the prescriber present either:
- Two (2) Strong or Superior pieces of evidence
OR - One (1) Strong or Superior piece of evidence and Two (2) Fair pieces of evidence
The table at the bottom of this article has examples of the types of documents that will be accepted. A national list of qualifying documents can be found on the NIST Website.
Schedule Webcam Appointment
- Identity proofing can not be completed via the questionnaire.
- You are prompted to review the Subscriber Agreement for Webcam Identity Proofing. Click the Review button.
- Click the I Agree button at the bottom of the User Subscription Agreement.
- Click the Schedule button.
- Select English as your language and click Click the Continue button.
- Click the Continue button in the Exostar Live Video Identity Verification window.
- Verify that the Time Zone is correct for your location.
- Select a Date and Time for the appointment.
- Click the Continue button.
- Enter your Contact Information.
- Click the Confirm button.
- You will receive an appointment confirmation.
NOTE: Click Add to Calendar to add the appointment to your personal calendar.
Webcam Appointment
After a webcam appointment has been scheduled, prescribers receive an email confirming the appointment and a reminder email the day before the appointment. 15 minutes prior to the schedule appointment, prescribers will receive an email with a link to the webcam meeting. Prescribers must be prepared to show the Exostar agent evidence to verify their identity.
- Click the Link in the Email you received 15 minutes prior to the appointment to start the meeting.
- Show the Proofing Agent your evidence to validate your identity.
- Write down the Activation Code given to you by the Proofing Agent.
NOTE: The Activation Code is valid for 30 days.
- You will receive an email confirming that webcam identity proofing is complete.
NOTE: The confirmation email will not contain the Activation Code.
- Return to the Identity Proofing section within NewCrop (this will launch automatically when you access NewCrop) and click the Continue button on the Resume Identity Proofing Screen.
- Enter the Activation Code you received during your webcam meeting.
- Click the Submit button.
Examples of Qualifying Documents
To verify identity, Exostar requires that the prescriber present either:
- Two (2) Strong or Superior pieces of evidence
OR - One (1) Strong or Superior piece of evidence and Two (2) Fair pieces of evidence
A national list of qualifying documents can be found on the NIST Website.
| Type of Evidence | Strength | Notes |
| US Passport | SUPERIOR | Includes US Passport cards |
| Foreign e-Passport | SUPERIOR | |
| Personal Identity Verification (PIV) card | SUPERIOR | |
| Common Access card (CAC) | SUPERIOR | |
| Personal Identity Verification Interoperable (PIV-I) card | SUPERIOR | |
| Transportation Worker Identification Credential (TWIC) | SUPERIOR | |
| Permanent Resident Card | SUPERIOR | Issued on or after May 11, 2010 |
| Native American Enhanced Tribal Card | SUPERIOR | |
| REAL ID cards | STRONG+ | Includes REAL ID driver’s licenses and ID cards. REAL ID cards have a star printed in the upper right-hand corner. Card and personal information must be validated with appropriate DMV or AAMVA. |
| Enhanced ID cards | STRONG+ | Includes Enhanced ID driver’s licenses and ID cards. Must be validated with appropriate DMV or AAMVA. |
| U.S. Uniformed Services Privilege and Identification Card (U.S. Military ID) | STRONG+ | Includes Uniformed Services Dependent ID Cards. Must be validated with appropriate military issuing source. |
| Permanent Resident Card | STRONG | Issued Prior to May 11, 2010 |
| Native American Tribal Photo Identification Card | STRONG | |
| Driver’s License or ID card (REAL ID non-compliant) | STRONG | |
| School ID card | FAIR | Includes facial image photograph |
| Utility account statement | FAIR | |
| Credit/debit card and account statement | FAIR | |
| Financial institution account statement | FAIR | |
| US Social Security Card | WEAK | |
| Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal | WEAK |