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There is no pump installation program to run but you must ensure that in the Windows Device Manager the serial / USB COM port is set correctly. In eCR you identified the COM Port the pump is set to, now make sure you have it set properly on your PC. The pump must always be plugged into the SAME USB Port on the machine. If you unplug the pump (USB) cord and plug it into another USB port, the COM Port is no longer correctly mapped. Follow the steps below to ensure the pump is set up correctly.
NOTE: I have seen instances whereby it looks like the below is setup correctly but eCR will NOT recognize the COM Port. I unplugged the USB, plugged into another USB port, closed the connection to the server and logged back in and it worked.
- Turn pump on.
- Plug in serial to USB cable.
- Navigate to your Device Manager.
- Check to make sure serial / USB cable is set to COM 3.
- If it is not set to COM 3, right-click on the Port and select Properties.
- Select the Port Settings tab and click Advanced.
- Change the COM Port Number to COM3 and click OK.
- Click OK on the Port Settings Tab in the port Properties screen.