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Now that the Topaz Signature Pad has been installed and the computer has been rebooted you should connect the Topaz Signature Pad to the Serial to USB Adapter then connect the USB to your computer and allow your computer to recognize the device. Now confirm that both the SigPlus file and the Device Manager have the Com Port set to match what is on the server’s SigPlus file.
- Your PM will inform you which Com Port your device should be on (for this example it is COM1).
- Open the Device Manager and under the Ports section confirm that the Prolific Serial to USB is set to same Com Port (for this example it is Com Port 1).