Article Navigation: [Access] [Site Organization and Navigation] [Page Features]
Overview
The eCR Knowledge Vault site is your self-service source of helpful information on TenEleven products, including reference guides and product layout and navigation.
This article explains:
Access the Knowledge Vault
Open a web browser and go to https://ten-eleven.zendesk.com/hc/en-us.
Site organization and navigation
The Knowledge Vault is broken out into categories and then sections, which house the articles. Some sections can have sub-sections. Both categories and sections can be clicked into to narrow your view of articles. 
Page features
In addition to the article content, each page contains many other helpful features:
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A |
Breadcrumb |
Indicates where you are in the site hierarchy. |
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B |
Search |
Enter a term to search the entire Knowledge Hub. Search appears when you are in a category, section, or article. |
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C |
Articles in this section |
Click on another article title from the section to jump to that article. |
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D |
Article Navigation |
Click links to jump to a different article or a section header of the current article. Not on every article. |
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E |
Was this article helpful? |
Vote yes if the article was helpful, and no if it was not. |
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F |
Recently viewed articles |
Articles you have recently visited. Click on an article to jump to it. |
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G |
Related Articles |
Displays links to additional articles that have been visited before or after the current article. Click on an article to jump to it. Zendesk detailed explanation is here. |
