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ePad Signature Pads

Gary M.
  • Updated

 

Table of Contents

ePad Signature Pads

    Objective

    Notes

    Approved Model

Installing the ePad Signature Pad

Capturing Signature in eCR using ePad Sig Pad

 

 

ePad Signature Pads

Objective

The following document will provide detailed instructions on the process for installing, setting up, and testing the approved ePad Signature Pads.

Notes

Please DO NOT install using the drivers that come with your ePad. To install the ePad Signature Pad and have it work properly with the eCR software you must install the specific driver that we have referenced in this document.

Please be aware that the ePad only functions with eCR on 64bit customer machines. If the customer has a 32bit machine the ePad WILL NOT function within eCR.

The ePad Signature Pad will not properly function unless the drivers have been installed on the customer’s server. If you do not see drivers installed on the customer server place a request with Premcom to have them added.

Approved Model

The only approved model of the ePad Signature Pad is Model# VP9801.

ANY OTHER SIGNATURE PAD WILL NOT WORK

Installing the ePad Signature Pad

The approved model of the ePad Signature Pad for use with eCR is the ePad VP9801. Use the following instructions to install the driver for the ePad.

  1. First, ensure you have the approved model of the ePad. Please make sure you DO NOT plug the ePad into the machine until the installer prompts you to.

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  2. The driver used to install the ePad is the “UI 11.3 Rev. 11772 64bit driver”. This driver must be requested by you. Without the ePad plugged into the machine run the installation file.

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    • NOTE: If you are attempting to install this ePad you must use the install file provided by Ten Eleven Group. If you do not have the install file, please reach out to Ten Eleven to have it provided to you.
  3. Follow the prompts to complete the installation of the ePad Signature Pad. Leave the default settings when walking through the install process.

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  4. After clicking the “Install” button on the previous menu you will get a prompt telling you to Please plug-in ePad device now. After plugging the ePad into the machine click the OK button.

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  5. Once the install completes you can click the “Finish” button and move onto capturing your signature in eCR using the ePad.

Capturing Signature in eCR using ePad Sig Pad

  1. The first step to capturing your signature inside eCR is ensuring the computer’s local ports are made available within eCR via the RDP Connection settings. Once this is completed login to eCR.

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  2. Login to eCR and select the “My Preferences” option from the “Current User” section in the desktop menu on the bottom left of the eCR.

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  3. Use the Signature Pad to Capture Your Signature in eCR.
  1. On the My Preferences menu select “Tablet PC” under the “Stored Type” then select the “Edit Stored” button.

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  2. If there was a previously captured signature, clear it out by clicking the “Clear” button.

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  3. Accept the blank signature (You will receive an error saying “Enter a Signature”).


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  4. Close the window.

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  5. Click Save and then select the “Edit Stored” button again.

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  6. Once the signature box appears use the ePad Signature Pad to capture the signature and select “Accept”.

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  7. After accepting the captured signature, you will then select “Stored” under “My Signature Use Type”.
  8. Lastly, click Save on the My Preferences screen to save the signature for future use.

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