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RDP Password Reset Instructions (TenEleven)

Kris Z
  • Updated

Accessing the Password Reset Website

  1. Navigate to the TenEleven website. It is helpful to bookmark this site for future reference.
  2. Click Support from the top navigation menu.

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  3. Click the Click here to manage your password link.

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    • Now that you have accessed the Password Reset page you can use one of the following sets of instructions to reset your password depending on if you know your current password or if you don’t know the current one.

Reset Password if Current Password is Unknown

If you do not know what your current password is, you can reset your password using the following steps ONLY if you have an email address associated to your RDP account.

  1. In the Reset Password tab, enter in your BETA or LIVE username.
  2. Click Reset password.
    • You will receive a green confirmation message stating that instructions for resetting your password have been sent to your email.

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    • If your email account is associated to both your LIVE and BETA accounts, you can enter your BETA or LIVE username and will receive an email for a password reset for the corresponding account.
      • If you enter pexamplebeta, you will get an email for your BETA account.
      • If you enter pexample, you will get an email for your LIVE account.

        NOTE: If you receive the error below, you do not have an email address associated to your RDP account. If you have a valid email address you would like to add to your account, contact 10e11 Software Support.

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  3. Access the email from Account Support TEN, subject Requested Password Reset. Click on the provided link which will take you to the Reset Password page. 
  4. On the Reset Password page, enter the new password that you would like to use.
  5. Click Reset Password.
  6. Scroll down to view the confirmation statement that Your password has been reset or error message that The passwords you entered do not match.

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Reset Password if Current Password is Known

  1. In the Change Existing Password tab, enter the following information:
  • Username
  • Existing Password
  • New Password
  • Confirm New Password
  • In addition, you will need to enter in the CAPTCHA Code displayed.
  • Click Change Password.

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    You will receive the green confirmation message stating your password has been changed.

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    • New Regulations

    Two changes have been made to our password policy to ensure we continue to abide by HIPAA standards.

    Effective June 18, 2018: When adding new users, we will be sending the temporary password directly to the new user’s unique provided email address.

    This will safeguard that user’s credentials are kept private with that user.

    Effective July 2, 2018: TenEleven will be enforcing a new password policy, which will require that every new password adhere to the following:

    • 24 passwords will be remembered.  This prohibits reuse of the same passwords.
    • Maximum password age – 90 days
    • Minimum password age - 1 day
    • Password must meet complexity requirements.
      • Can NOT contain the user's account name or parts of the user's full name that exceed two consecutive characters.
      • Must be at least 12 characters in length.
      • Must contain characters from 3 of the following 4categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example: !, $, #, %)

    The updated complexity requirements are enforced when passwords are changed or created.

    This policy will be enforced effective July 2, 2018 for all new user requests and for all password resets.

     

     

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